- To identify, manage and resolve issues arising from Sales & Billing in a timely manner.
- Be the person in charge to reply the Sales & Billing Enquiries via phone, live chat helpdesk and serving walk-in customer inquiries.
- Efficiently reply to Billing or sales Enquiries via phone and helpdesk.
- Assist customers on matters related to their accounts helpfully.
- Prepare quotations competently and follow up until close sales.
- Process new orders proficiently.
- Do suspension calls notification to encourage customer’s service renewal.
- Do follow-ups with the customers consistently & consistently follow up on collecting debts when the need arises.
- As and when required, you are required to meet up with customers for sales pitch .
- As and when required you are required to participate in company promotion roadshow and event and be responsible in its setup and preparation even if it falls on weekends.
- Develop relationships with potential and existing customers via calls, emails, internet involvement and field trips to meet face to face and educate potential customers about our product range.
Required Skills:
- Excellent written and verbal communication skills in the English and Malaysia language.
- Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
- Outstanding customer service skills and a dedication to the customer service experience.