Job Scope:
- Demonstrating the ability to diagnose complex customer application issues and provide quick and accurate solutions within a collaborative environment.
- Taking ownership of issues from identification through resolution.
- Providing technical support for Level I issues via helpdesk and the telephone.
- Providing fellow system administrators and support representatives with technical support and guidance.
- Installing, configuring, and maintaining services such as Apache, MySQL, and Exim.
- Installation of Server at Data center & Data Center visit for server maintenance.
- To monitor and ensure servers are working on optimum performance.
- Manage and responsible for server deployment, operating systems installation, hardware,software and network equipment as well as maintenance.
- Setting up,deploying and maintanining new & existing servers.
Required Skills:
- Excellent written and verbal communication skills in the English language.
- Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
- Outstanding customer service skills and a dedication to the customer service experience.
- Dependable to be at work during assigned shifts and to complete work as expected.
- Ability to debug and troubleshoot scripting languages such as PHP, bash, and perl.
Desired Skills:
- Advanced knowledge of the cPanel/WHM control panel.
- Advanced knowledge of the Linux operating system.
- Knowledge of bash and perl shell scripting.
- Advanced knowledge of Apache, MySQL, and Exim.
- Flexible schedule.