Job Scope:
Chosen candidate will be working closely to assist our customers to address their technical issues that arise from our web hosting solutions which includes but not limited to the following:
- Troubleshoot & Resolve technical questions through email support tickets helpdesk / support call / on site
- To troubleshoot errors related to hosting related services.
- To provide technical assistance to clients for products & services offered by ServerFreak.
- To answer and reply phone calls on technical related issues.
Required Skills:
- Excellent written and verbal communication skills in the English language.
- Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
- Outstanding customer service skills and a dedication to the customer service experience.
- Dependable to be at work during assigned shifts and to complete work as expected.
- Knowledge of FTP, DNS, cPanel and WHM preferred.
- Ability to multitask and meet specific goals set by supervisors and management.
- Experience with documenting procedures.
- Ability to troubleshoot basic web hosting and technical procedures as needed.